- Become a subject matter expert on the company`s CCSaas technology, both from a functional, as well as a technical perspective;
- Analyze customer needs and requirements to determine best course of action in customer’s implementations, assisting with the overall technical design concept;
- Actively communicate and collaborate with Solutions Engineering, Development with respect to customer requirements and needs, RFPs or highly technical demonstrations;
- Implement, install and test Company`s CCsaas solutions on test and production environments, configuring our software to meet specific requirements, writing custom code when needed, to extend our software’s functionality;
- Assist clients during the entire software implementation lifecycle and make appropriate customization to meet client needs, acting as primary technical point of contact for customers during their implementation;
- Act as Tier 2/3 escalation point for incidents;
- Conduct evaluations of existing technology to determine areas of improvement;
- Interacting with customers for sign offs, delivery activities and training on technical aspects of our software- scripting, DB structure etc;
- Update internal documentation;
- Hands on experience implementing contact center solutions
- Technical understanding of cloud technology, including: AWS, hosted, SAAS and CCAS solutions
- Integrity
- Fast learner with initiative and drive to be successful
- Excellent written and verbal communication skills in English and Spanish.
- Problem-solving
- .NET
- HTML
- MsSQL
- Structured DBs and SQL
- JavaScript
- General knowledge of WebRTC, Freeswitch, Asterix
- International company with international mindset
- Unique team spirit and informal work environment
- Training opportunities and career growth program
- Work with talented and collaborative coworkers who will support you and help you grow
- Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
Company
Nobel
Argentina
Location
Remote Position
(From Everywhere/No Office Location)
Job type
Full-Time
JavaScript Job Details
The Platform engineer is responsible for delivering successful customers implementations in the CCSaas environment.
Contributing to the Company`s business growth by successfully implementing the company`s technologies for new customers, aiming to help them achieve their business goals.
Responsibilities:
Competences:
Strong technical background- computer programming knowledge:
Nice to have:
What we offer:
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